Privacy Policy

Introduction

Helen McGuinness Health & Beauty is fully committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

This website uses SSL (Secure Sockets Layer) technology to establish secure encryption of any data you submit during the process of contacting us or for the purpose of booking a course or any service we provide through the website.

Helen McGuinness Health & Beauty may change this policy from time to time by updating this page. If appropriate, we will notify you of any changes. You should also check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 23rd May 2018.

Booking a course

In order to book a course on our website you will need to use our secure shopping cart. During the process you will be required to provide information (such as your name, address, and email and contact telephone number). This information is required so that we may accurately process your booking and send you confirmation details in relation to your attendance on the course you have booked. You can be assured that any information provided is essential for our processing of your booking and will be maintained in the strictest confidence.

In the processing of your booking, we do not store your financial information. Once you have submitted your booking and wish to checkout you will be directed to PayPal where you will be able to make a secure payment using your PayPal account or by using a debit or credit card if you do not have a PayPal account. PayPal is a secure payment site where your financial details will be processed through a secure encrypted gateway. Once your payment details have been processed and your order confirmed you will then be redirected back to this site. We will share required information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

If you wish to correct any information you have provided to us for the processing of your booking, you may telephone us on 023 8026 6448 during our normal office hours of Monday to Friday – 9 am to 4 pm.

Collection and use of your personal data

We may process data about your use of our website (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely to improve the experience of our website and quality of services as a company.

We may process your personal data that is provided in the use of our services (“service data”). The service data may include your name, postal address, contact telephone number, email address and any conditions which may affect the purchase of our services. The service data may be processed for providing our services and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely that we may provide information that you have requested or enquired about.

We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships during our business activities.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our business.

We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process data required to register you with a certificating/accrediting body for the purpose of undertaking an NVQ, VRQ and/or accredited qualification. This data may include your name, address and date of birth. The source of this data is you or your employer. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

 

Providing your personal data to others

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

In addition:

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your personal data to our suppliers identified at https://vtct.org.uk insofar as reasonably necessary for registering you for a qualification you have contracted us to provide as part of the service.

Financial transactions relating to services may be handled by our payment services providers Lloyds Cardnet, PayPal and booking software provider Romancart. We will share transaction data with our providers only to the extent necessary for the purposes of processing your course bookings, payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about our providers’ privacy policies and practices at:

https://www.lloydsbank.com/privacy.asp?WT.ac=Footer/Navigation/Privacy

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

https://www.romancart.com/sell-more/action/privacy.htm

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

Retaining and deleting personal data

Any Personal data that we process, shall not be kept for longer than is necessary in order to maintain the effective provision of our business operations and the services we provide you with. We may however retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject as well as financial records we are obliged to retain by law for defined periods.

 

Security of personal data

We will take all reasonable measures in order to prevent unauthorised access or disclosure of information and have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Personal data will be stored by us in encrypted form, with additional password protection.

 

Your rights

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

For details and further information on your rights under data protection law, please visit the ICO (information Commissioners Office UK) website at the following link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

Requests for Information

You may request that we provide you with any personal information we hold about you. There is no charge for this request, but subsequent or unreasonable requests may be subject to an administration charge.

Provision of such information will be subject to:

  • The request being in a written format by letter or email
  • The supply of appropriate evidence to confirm your identity.
  • The information to which your request relates.

Our contact details are available under the section of this policy entitled “Our Details”.

 

Cookies

We use cookies on our website. Some of the cookies are essential for the correct operation of our website and some are for information and marketing and not strictly necessary. Insofar as those cookies that are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

Please refer to our cookies page for more specific information: https://helenmcguinness.com/cookies/

 

Marketing

You may subscribe to receive updates and marketing communications from us purely at your own choice by providing explicit consent. If you do not consent to this, we will only send essential communications to you such as confirmation of a course booking. If you do consent to receiving updates and marketing communications from us, you may unsubscribe from this service at any time by either clicking on the unsubscribe link in emails you receive or by writing to us at Castle House, 103 Bournemouth Road, Chandlers Ford, Eastleigh, Hampshire, SO53 3AE, United Kingdom. Alternatively, you can telephone us on 023 8026 6448 during our normal office hours.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Personal data of children

Our website and services are designed for adult education. We do not process or store personal data relating to children.

 

Data protection registration

We are registered as a data controller with the UK ICO (Information Commissioner’s Office). Our data protection registration number is Z7562858.

 

Our details

This website is owned and operated by Helen McGuinness Health and Beauty, Castle House, 103 Bournemouth Road, Chandlers Ford, Hampshire, SO53 3AE, United Kingdom, which is our principal place of business

You can contact us:

(a) by post, at the postal address given above;

(b) using our website contact form;

(c) by telephone, on 023 8026 6448; or

(d) by email, using admin@helenmcguinness.com

View Bookings